Shipping
Order Shipping Practices
Stampin’ Up! works with established carriers to ensure reliable delivery. The standard processing time in the South Pacific Distribution Centre is two standard business days after the date the order is closed, excluding weekends and holidays. Please note that delays may occur during high volume order times, including catalogue and promotion launches.
Shipping and Handling
As of 1 April 2022, the standard shipping and handling rates for Australia will be $6.95 AUD or 6% (whichever is greater).
In Australia, the minimum shipping charge of $6.95 AUD will apply to order totals up to $115.91 AUD. Order totals greater
than this will be calculated at 6%.
In addition to standard shipping and handling, two expedited options are available:
- Standard shipping with priority picking is an additional $20.00 AUD
- Express shipping with priority picking is an additional $30.00 AUD
The expedited shipping option rates above are calculated in addition to the standard shipping rate (e.g., the express shipping with priority picking option would cost $6.95 AUD or 6%—whichever is greater—plus $30.00 AUD)
Please remember that expedited shipping is not guaranteed. Expedited orders move up in picking/fulfillment priority (which we have control over internally), but once it leaves Stampin’ Up!’s distribution center, we have no control over when it arrives to you. Shipping vendors are experiencing significant challenges in the current global supply chain crisis and will continue to for some time.
Order Corrections
While we always strive for accuracy in our orders, mistakes do happen. Stampin’ Up! is prepared to help you correct problems with your orders. To facilitate an order correction, please contact your demonstrator.
When you receive an order, carefully inspect each item to ensure that nothing is missing or damaged. Should a problem arise, please contact your demonstrator.
Damaged Items: If the parcel and/or a product is damaged, please let your demonstrator know. In some cases, either the shipping company may request to inspect the packaging or a Stampin’ Up! representative may need to inspect the damaged item. Your demonstrator will work with you to facilitate these inspections.
Defective Items: If an item is defective, please contact your demonstrator immediately. We strive to provide the best, defect-free product possible. Despite these efforts, you may encounter a product that fails to meet your expectations. In some cases, a Stampin’ Up! representative may need to inspect the item to better understand the type of defect. Your demonstrator will work with you to get the product returned for inspection.
Right of Withdrawal
You have the right to CANCEL this contract within 10 DAYS without giving any reason. The cancellation period will EXPIRE AFTER 10 DAYS from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of cancellation, you must inform us of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, fax, or e-mail) sent to the address below.
Stampin’ Up! Australia Pty Ltd.
ABN 33 116 665 466
PO Box 1210
Burwood NSW 1805
Email: dsau@stampinup.com
Phone: (AU) 1800-SUSTMP
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
For additional information about ordering, exchanges, and product guarantee, go to the Ordering and Exchanges page.